In this article, we’ll cover everything you need to know about customer service chatbots, including tips on implementing a bot strategy that sounds anything but artificial. Humans and bots can work together to keep customers happy, even as expectations climb. A comparable 31% won’t complete their purchase, while 30% will buy from a competitor instead. According to The Sprout Social Index™ 2022, 36% of consumers say they’ll share a negative support experience with friends and family. The consequences of long wait times for high-touch issues can quickly reach your business’s bottom line. They can, however, quickly handle the frequently asked questions that eat at your team’s bandwidth and leave less time for more pressing support needs.
Customer service chatbots, that is.ĭon’t panic-no robot can replace a diligent customer service professional. It’s officially time to call in the bots. High inbound message volumes and rising customer care standards have left support teams hustling to keep resolution times low. Exceeding customer expectations isn’t as easy as it used to be.
